In-game ad troubleshooting tips for mobile devices
If you are experiencing any issue with viewing ads in our games on your mobile device, please try the following steps:
Please quit and reopen the app
Restart your device - yes, we know “Have you tried turning it off and on again?”...but it does work most of the time!
Please ensure that you are running your device on a stable connection. Anything above 5mbs down should be adequate. You can test your connection here. We recommend running our games on a wifi connection to ensure the best performance and to avoid any additional carrier charges.
Please ensure your game is up to date by visiting the relevant App Store page. If you see an “Open” button, then you are running the latest game version available.
Please make sure that you are also running the latest available operating system for your device.
For Android: Settings > System Updates > Check for Updates
For iOS: Settings > General > Software Update
Allow your ads to be tracked - in your device settings. Enabling Limited Ad Tracking or changing your Ad ID may cause issues with in-game ads such as availability or seeing the same ads displayed repeatedly.We recommend having this option disabled for optimal performance.
For Android: Settings -> Google -> Ads -> Uncheck “Opt out of Personalized Ads”
For iOS: Settings > Privacy > Advertising -> Uncheck “Limit Ad Tracking”Please do not “Reset Advertising ID” on either device.
If these steps do not resolve your in-game ad issues, please contact through the help menu in the game settings menu with the following information:
Any steps you may have already taken to try and resolve the issue so that we can better investigate this for a proper resolution.
Please also include any information about the ad - if available i.e.: