We do not store any payment details of our users at Wooga. If you have purchased items but did not receive them, try quitting the app and then re-opening it. Find detailed instructions on how to quit an app here.
If after doing this you still cannot see your purchase, please follow these instructions to obtain a refund:
To obtain a refund for purchases made on your iPad or iPhone:
- Visit https://reportaproblem.apple.com/
- Sign in with your Apple ID
- Select "Report a problem" for the game you wish to request a refund from
- Choose the type of issue you are having in the selection box and enter your message in the box below.
- Open “iTunes Store”
- Scroll down to your “Apple ID” and tap it
- Select “View Apple ID”
- Scroll down and open “Purchase History”
- Locate the purchase you’ve had issues with, tap it, scroll down and tap “Report a Problem”
- Fill out the form that follows, and be sure to be as detailed as possible - when finished tap “Submit”.