General FAQs
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Can I have multiple accounts?
You shall not have more than one Account per platform or social network, at any given time, and shall not create an Account using a false id...
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I am having trouble logging into my Facebook/Google Account
We can only assist with problems related to our application. Please contact the platform provider directly.
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Can I delete my account? Can I delete some of the data from my account?
Yes. You can make request for deletion of all data and/or to delete your account by submitting a request via the support section in the app ...
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Why was my account suspended?
In order to maintain a safe platform for all players, suspensions are issued by our security team when violations of our Terms of Service ar...
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I received an email asking for my password/credit information. Is this from you?
No. We will never request for sensitive information via email or any other method outside of the game application. Moreover, we would only a...
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I was offended by another player’s conduct/an in-game ad/an in-game item or feature
Please submit a link/screenshot of the offending player’s profile/ad/game feature, along with a description of the message exchange, and whe...
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What data/information do you collect on me?
We collect information about your activities and interactions with our games, as well as technical information from about the device(s) you ...
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How do I stop receiving your marketing emails?
Simply click the unsubscribe link found at the bottom of any marketing email you receive from us and follow the instructions. For more ...
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Complaints about bugs
We are committed to giving our players an enjoyable game environment. However, we cannot guarantee that our games are error or bug free. Ple...
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What happens if I disagree with your terms of service or disagree with a modification made to your term of service?
Our terms of service govern the relationship between us and yourself and your use of our products and social games for the web, mobile or an...
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