My account was hacked – how can I receive my items back?
Please submit a request to our customer support. For more information, please refer to our Terms of Service at https://www.wooga.com/le...
I am having trouble logging into my Facebook/Google Account
We can only assist with problems related to our application. Please contact the platform provider directly.
I received an email asking for my password/credit information. Is this from you?
No. We will never request for sensitive information via email or any other method outside of the game application. Moreover, we would only a...
I was offended by another player’s conduct/an in-game ad/an in-game item or feature
Please submit a link/screenshot of the offending player’s profile/ad/game feature, along with a description of the message exchange, and whe...
I want a refund.
Please submit a request to our customer support.For more information please refer to our Terms of Service at https://www.wooga.com/lega...
I purchased coins/virtual items, but I don’t see them in my account.
Please wait for at least 10 minutes before contacting us regarding this matter as sometimes purchases are delayed and will automatically be ...
What data/information do you collect on me?
We collect information about your activities and interactions with our games, as well as technical information from about the device(s) you ...
How do I stop receiving your marketing emails?
Simply click the unsubscribe link found at the bottom of any marketing email you receive from us and follow the instructions.For more inform...
Why was my account suspended?
In order to maintain a safe platform for all players, suspensions are issued by our security team when violations of our Terms of Service ar...
Can I delete my account? Can I delete some of the data from my account?
Yes. You can make request for deletion of all data and/or to delete your account by submitting a request via the support section in the app ...
Could my account be reinstated?
Banning or suspension of a user’s account can happen for various reasons, and we are not required to reactivate accounts that were found to ...
Complaints about bugs
We are committed to giving our players an enjoyable game environment. However, we cannot guarantee that our games are error or bug free. Ple...
Can I ask you to block my purchase option?
We try to give our players the most enjoyable experience. In order for our players to maximize their experience, they will have the option t...
What happens if I disagree with your terms of service or disagree with a modification made to your term of service?
Our terms of service govern the relationship between us and yourself and your use of our products and social games for the web, mobile or an...
Can I have multiple accounts?
You shall not have more than one Account per platform or social network, at any given time, and shall not create an Account using a false id...
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